Frequently Asked Questions 🌙

Orders & Shipping

How long does shipping take?

Orders ship within 1–3 business days and arrive in 5–10 business days within the United States. You'll receive a tracking number by email once your order ships.

Do you offer free shipping?

Yes! All orders over $35 ship free. Orders under $35 have a flat $4.99 shipping fee.

Can I track my order?

Absolutely. You'll receive a tracking link by email within 24–48 hours of your order shipping.

I haven't received my order — what do I do?

If your order hasn't arrived within 15 business days, email us at hello@luniquepets.com and we'll resolve it immediately.

Products

How do I choose the right chew toy for my dog?

Match the toy to your dog's chewing style: our chews are rated for average, power, and extreme chewers — the rating is on every product page. Then check the size guide (weight ranges for every size). If your dog is between sizes, size up: bigger is safer for strong chewers.

Are your products safe for dogs?

Yes — every product in our store is made from non-toxic, pet-safe materials. We only sell what survives Luna, our Malinois X, first.

Who is Luna?

Luna is our Belgian Malinois and the inspiration behind Lunique Pets. If she can't break it, chew through it, or outplay it — it makes the cut. 🌙🐾

Returns & Refunds

What is your return policy?

We offer a 30-day return window on all unused items. Email hello@luniquepets.com with your order number to start the process.

What if my item arrives damaged?

Email us a photo to hello@luniquepets.com and we'll send a replacement immediately — no need to return the damaged item.

Still have questions?

Email us at hello@luniquepets.com — we respond within 24 hours. We're real people and we actually care. 🌙